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FAQs

Can I make a return?

Absolutely! Please see our Shipping & Returns page for more information on how to initiate a return.

Do you ship internationally?

We will glady ship orders to addresses within the United States and Canada. If you are located in Australia or New Zealand, please visit australianbotanicalsoap.com.au 

How long does shipping take?

We work hard to process all orders within one business day, however, high volume periods may delay the shipping of your order. Order processing is Monday - Friday, with the daily cutoff time of 9:00 a.m. EST. Orders placed after 9 a.m. EST will be processed the following business day if volume permits it.

We work with multiple carriers including USPS, UPS, and FedEx. Typically orders are delivered between 3-7 business days, depending on your location. Please note that occasionally carrier networks do experience delays.

What about credit card/payment security?

To keep your payment information safe we use reputable, secure payment processors including Stripe, Apple Pay, PayPal, Venmo, and Google Pay and we do not store your payment information anywhere on our servers.

What are your soap bars made from?

Our soap bars are made from a sustainable plant oil base. In our natural soap range, we have used a natural preservative and natural fragrances, these bars are 100% naturally derived. Sustainable Sodium Palmate, Sodium Palm Kernelate, Water (Aqua), Fragrance (Perfume), Glycerine, Butyrospermum Parkii (Shea Butter), Sodium Chloride, Sodium Gluconate, Titanium Dioxide.

Do you have a wholesale program?

At this time we are only looking for new brick and mortar retail partners. We do not sell our proudcts wholesale to Amazon resellers or other marketplace or online sellers. If you are a brick and mortar retailer and would like more information, please contact info@australianbotanicalsoap.com

What if I have questions that aren't answered here?

We're happy to assist! Please reach out to info@australianbotanicalsoap.com
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